Director, AI Experience Design Lead

ROLE SUMMARY At Pfizer, our mission is to create breakthroughs that change patients’ lives. As part of the Customer Experience function in the Chief Technologist Organization, we are seeking a Director, AI Experience Design Lead to own how Pfizer’s AI looks, sounds, and behaves, and to build and lead the design team that ships it. Pfizer is putting AI in front of 80,000 colleagues and every surface needs to feel like it came from the same company. This role owns that consistency as a product: the AI-first design system behind human and agent experiences. It defines what colleagues see, what agents say, how uncertainty gets disclosed, and how regulated content behaves. The deliverables are working systems:…